Great entertainment starts with good control. online138 provides a range of tools and resources to ensure you always play within comfortable limits and enjoy a healthy experience.
At online138, we believe that online gaming should be a source of enjoyable entertainment — not financial or emotional stress. That is why our Responsible Gaming program is more than just a formality — it is a core part of how we operate this platform every day.
We know that gaming can be a great source of fun when done responsibly. But we also understand that for a small number of users, it can become more than just entertainment. That is why we invest seriously in our systems, tools, and team training so every player gets the support they need.
The online138 Responsible Gaming Programme is built on three core pillars: prevention through proactive control tools, early detection through monitoring of gaming patterns, and ongoing support for users who need assistance. These three elements work in tandem to protect the wellbeing of our player community.
All these tools are available free of charge in your account — use them whenever you need
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and require a cooling-off period before they can be increased.
In addition to deposit limits, you can set a maximum loss amount allowed within a given period. Once the limit is reached, the platform will automatically end your session.
Enable automatic notifications that will remind you after a set playing period. This helps you stay aware of how long you have been playing without having to monitor it yourself.
Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During this period, your account will be fully blocked from any gaming activity.
If you need a long-term solution, the self-exclusion option lets you block your account for 6 months, 1 year, or permanently. This is a serious option and cannot be reversed arbitrarily.
You can choose to stop receiving all promotional communications from online138 at any time. This includes emails, in-app notifications, and messages related to offers and bonuses.
All online138 self-control tools are accessible directly from within your account, with no need to contact anyone or wait for approval. The process is straightforward and designed so you can take action quickly whenever needed.
Log in to your online138 account using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Look for the tab labelled "Responsible Gaming" or "Self-Control" on the settings page.
Choose the tool you need, set your preferred parameters, and confirm your selection. Limits take effect immediately.
If you need help or want to activate self-exclusion, our 24/7 support team is ready to assist without judgment.
Identifying issues early is an important step. Here are some signs that may indicate your playing habits need a closer look:
We are here without judgment — you do not have to face this alone
Online138 takes the protection of minors extremely seriously. Our platform may only be used by individuals aged 21 and above. We enforce multiple layers of verification to ensure compliance with this policy.
At registration, all applicants are required to submit valid identification documents for age verification. Accounts will not be fully activated until this process is complete. We also use continuous monitoring systems to detect any signs that an account may be used by an underage individual.
We also encourage all users not to share their login details with anyone, including family members, to prevent misuse by ineligible individuals.
Responsible gaming isn't just about player self-control — it's also about ensuring the platform itself operates in a fair and transparent manner. online138 is committed to: